Yup, you were both right. The approach taken to practice management was a mistake. The question is, now what? Call me a foolish optimist if you like, but I think there is a good case to be made that AC has turned a corner. Clearly they are taking a step back on PM, trying to provide a solution for those who still need it, but no longer is the mantra "we will only get to other things after PM is done". Communication and status updates are more frequent. A user advisory board is being established, with members that include some of the active people on this board. The proof will be in the results, and we are still waiting to see them. How about this, though: looking back at Bert's survey in 2011 which led to a list of 81 requested improvements, it appears that after V6.5 is available, over a dozen of them will have been implemented in some form, with another few available with the addition of Updox. The role of Pri-Med in these changes is unclear, but it would be hard to argue that the purchase has had a negative effect.
