Why won't Jon, AC simply help us feel more secure in our ownership of the program. Yes we all feel just hunky dory about giving Jon his $500 bucks a year for his hardwork and intellectual property, that is not the issue. But can he turn off my program just because I'm a pain in the butt or otherwise just doesn't like me? Can he stop me from buying my renewal for similar simple and petty grounds and therefore make us "illegal" users thru no fault of our own? "here take my money please..."
It is our time to re-up to and my check will soon be in the mail. I feel for the most part in terms of software development Jon and AC have earned each and every dollar of it. I may feel less secure in the quality of support but at such rates AC is very small vendor. Again I personally would be willing to consider paying a reasonable sum more in exchange for a promise of better well defined support... Not being Bert or Vinny or being able to hold them hostage to do so for us...
Just simply make all parts jive, tell us the truth up front, help us feel secure in our continued ownership and use of the program and the data and encounters we have entered in it and let's all get past this already. It is silly how long this has been allowed to fester like this. We just want to get back to Waterbury VT already, don't all of you???
Paul and Nancy
