It is interesting, because I think the owners of these sites (I hate to say it) are out to make money. While I certainly can improve (and did get those same rewards, lol), it is quite obvious that those who write negative reviews are doing so to some degree out of spite.
If you notice in the positive review, nearly EVERYTHING is a generality. Examples for anyone, not me: Always there for me, works hard, etc. Usually no specifics such as I came to him once on a Saturday, and he....
I do wish I would hear from those who are unhappy in the rooms, but that is just not how it goes. I did learn one really good thing. One person wrote that I tend to read my MA's HPI and not ask other questions after. Maybe that's true. I don't think so. BUT, that is food for thought and can be helpful.
I do think the radio buttons for 1 through 4 can be helpful.