Negative reviews can affect you, but people who trust those anonymous reviews are probably they type that tend to make them anyway. My solution has been to begin giving patient satisfaction surveys in the office and to post any (both positive and negative) specific comments on our website. On these, I may make a comment about a negative review, but the only negative comments have been on wait times and I just list how long that patient actually waited. If I felt it was excessive, I say so.
