So I got everything set-up (I think) and was doing some testing and I've found the following problems for us. Has anyone else had these or found a way around it (or maybe I'm doing something wrong?). I have a call into Updox, but thought maybe those of you using it could help.
1. Blocked times are showing up as times available for scheduling. We use the AC block function for things like lunches, provider days that shouldn't be scheduled with patients, or vacations. When piloting the online scheduling, it let me schedule these times.
2. Canceled appointments are not removing themselves from our AC schedule. We are getting the notice in Updox, but the appointment in still in AC (nearly an hour later, so not a synching issue).
3. Perameters are not being adhered to. I set that patients could schedule 4 hours ahead and it wouldn't let me do a same-day appointment even though slots were there. It only let me do them if I put it at 1 hour. I also put that patients couldn't cancel less than 24 hours ahead, but it let me cancel same day for my test patient.
Any help you all can give would be much appreciated as we'd really like to try this!
Thanks,
Amber
