Robynne,

Thanks so much for that information. It is very good advice. I think that you are absolutely correct; one cannot predict every scenario that may arise, and to a certain extent, we will just have to learn/work out the bugs as we go along.

You also illustrate an interesting method - have one provider at a time get comfortable with it. My two partners are close to my age, and we all grew up with computers that used keypunch cards! None of us is good at typing, and one is NOT tech-savvy in the least!

Melanie