Originally Posted by melanie
Wayne,

Your workflow process sounds very doable and efficient. I am assuming that you send pts messages (about abnormal labs, etc.)by email. For elderly pts. who do not have email, do you just send via snail mail? Since the latter can get pretty expensive, if you have the M.A. just call the patient, is there a way to make a permanent notation in the record that this was done?

Thanks!
Melanie

Thanks Melanie.

We don't really have any elderly patients since we don't accept Medicare. We do have a few low-income-but-not-Medicaid patients who are not computer literate and/or don't have access to computers. We typically just call them and have them come in to discuss abnormal labs (yes, it makes them pay another copay). We have one patient who also doesn't have voicemail. That one is a problem. You make a note in the record one of two ways.

1) The MA or I adds an addendum to the chart recounting the telephone conversation.
2) A message can be sent to Dr C telling her of the conversation, and she can save the message to the chart. For this, the chart MUST be attached to the message.

Wayne
New York, NY
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