We had a staff meeting last week and started discussing the issue of parents (in our case since this a Pediatric office) coming with a chip on their shoulder even for the first visit. It seems that people have more of an attitude than they did 3 or 5 years ago. They come in mad and are ready to snap if anything does not go their way.
And then they anonymously state how incompetent you and your staff are on the internet.
