We had a staff meeting last week and started discussing the issue of parents (in our case since this a Pediatric office) coming with a chip on their shoulder even for the first visit. It seems that people have more of an attitude than they did 3 or 5 years ago. They come in mad and are ready to snap if anything does not go their way.
This is not just the staff venting, I have noticed this as well, but of course some of the attitudes change when they get to the back. But I have overheard the conversations and seen some of it first hand.
We discussed why attitudes have become so antagonistic but have not come with a good explanation. Is this a local phenomenon or is everyone cursed with the same change in civility
