Hi all,
Seems like this fits best in this thread. AS background, have been using AC for 3+ years. Upgraded to vers 6.09 2 weeks ago and have experienced the slow script writer from day 1. Got help from support on day 2, who told me to turn off graphics accelerator, etc.
After I read this thread and Jon's post, that in his estimation the slowing problem was significantly affected only 10% of users, I decided to let Tech Support know I was one of them.
Here's the conversation. i was satisfied. Note the statement made that "we plan to have a fix (for the slowing problem) in the next month". I do think they're working on it, simply because Jon seems to have been a straight shooter for the most part and I trust him. If anyone has any advice about the second problem I bring up - that of codifying meds and the problem with matching them to incoming refills - I'd love some advice.
Thanks, Jim
Text of my Online Tech Support this morning:
James Theis:
Slow prescription writer. I know that YOU know it's a problem - I read Jon Bertman's response on the user board last week. I just wanted to put in my $0.02 as well. I suspect this is a UNIVERSAL problem, and not just affecting 10% of users as Jon suggested. Probably only 10% of us took the time to complain. It's REALLY bad. Other than turning off graphics accelerator, upgrading RAM and buying new computers, etc is there anything else?
Call accepted by Russell.
Russell:
good mornng
James Theis:
Hi there
Russell:
That is everything we know of as of now
Russell:
we are sorry for this inconvevience
James Theis:
Gotcha. I unserstand you're working on it and we appreciate that. I did have one question about e-prescibing... some meds listed in the database seem "approved" for eprescriv=bing while others are not, and cannot be matched to. Is there any way we can clean up our med database and get rid of all the duplicates and ONLY have meds listed that are green lighted for eprescirption?
Russell:
The only thing you can try is running the Database tuner
Russell:
and make sure all meds are codified when e-prescribing
James Theis:
No, that doesn't work unfortunately. If a medication shows "green" for e-prescribing then it should not be a matching problem later when we get an incoming request from pharmacy, right?
James Theis:
Is that waht "codified" means? can you explain exactly what that is?
Russell:
When you codify a med it will give you the exact dose and name
Russell:
this is rewuired for renewals
Russell:
required sorry
James Theis:
It looks like any medication that was entered manually ever in the past (even misspellings) will shows up in the prescription writer as a potential choice. There are numerous duplications of the same med and same dose. Hard to know which will be "green" until you actually try it out and as slow as the prescription writer is, it is exceedingly time-consuming to fix on the back end.
Russell:
I understand and we should have a fix for the speed in the upcoming month
James Theis:
OK. I still have this question though: WHen I try and prescribe a medication it will either show up as "approved for e-prescribing" (in green lettering) or "approved for e-prescribing if not a controlled substance" (in red letters). If I get the green statement, does THAT mean it is "codified" and will be OK for renewals?
Russell:
No that jsut makes sure the script is fileld out correctly
Russell:
with sig and dispense
Russell:
and amount of refills
James Theis:
Ok. So how do I avoid writing scripts that cannot be matched when I get a renewal request? Is it Vitamin D 50,000 units or Vit D 50000 units or Vitamin D 50,000 capsules or Vitamin D 50000 caps...... all of these are potential choices in my script writer but when I get a renewal request, it's not always matchable.
Russell:
right click on the med in the script writer list of current meds
Russell:
and codify
Russell:
that will give you the proper format
James Theis:
Oh ho. Ok, that's news to me.
James Theis:
So my nurse can do that when checking patients in, theoretically, or can only an MD level provider codify?
James Theis:
I have a lot of meds to fix
Russell:
As long as your nurse has permission to prescribe under you she can do uit
James Theis:
Mmmm. Alright that's helpful. Thank you. And the main reason for this chat was to log myself in as one of the 10%. And I'm really glad that you're working on it. I love AC other than this new script writing kablosion.
Russell:
Anything else I can help youwith today
James Theis:
No, thank you. Have a good one.
Russell:
You too and thank you
