I don't see Jon saying that. but if he did....looks bad.
Here is the first part of his comment on the slowness and support issue:
"But as much as it is frustrating to not be able to reach us when you need assistance, keep in mind the bigger picture:
1. Every one of our > 6500 clinicians has paid less than $1000/year for support, maintenance, and other features, compared to the common $1000/month that users of other EHRs pay to their systems (and/or allow their EHRs to sell their patient and practice data to pharma companies and God-knows-who-else in lieu of money from the clinician)."
Bill Leeson, M.D. Solo Family Medicine Santa Fe, NM