Hi all,

Let's try not to lose perspective. If I have been caring for a patient for five years, and I don't do very well on one visit, I hope the patient will look back on the past five years and not just at the last encounter. We all have bad days, and we all make bad decisions.

Over all, Amazing Charts has been amazingly good. For the price, it has been phenomenal.

Several years ago, I actually expected to have to change EMR's this year, because I did not expect AC to be able to meet Medicare's MU requirements. That AC has been able to do this, at only a minimal price increase, has been astounding.

Having said that, from the time of our August 1 upgrade to version 6, AC has been problematic, to say the least. My computer skills are probably about average for users of this board, which would probably make them considerably better than average for physicians in general. I do not use any outside IT consultant. I have not had to put too much additional money out (perhaps in the $2500 range) for hardware improvements. I don't really want to put a dollar value on the hours of time spent trying to troubleshoot, and just generally being slower.

AC is certainly having its growing pains, and they are significant. But we are able to function on v 6.0.10, and I believe we will be able to meet MU requirements for this year.

So I'm not ready to think about jumping ship at this point. In fact, ironically, I was at PriMed in Baltimore on about August 5 of this year, at the height of our slowness situation. Even then, I identified myself as a user, and highly recommended AC to several physicians who inquired at the AC booth.

I also phenomenally respect Jon for allowing this user board to continue with no restrictions or censorship.

I believe, based on AC over the past six years, that they will be able to turn things around.

I reserve the right to retract all of the above if v7 turns out to be a dog.

Gene

Gene Nallin MD solo family practice with one PA Cumberland, Md