Bert, your comments confuse me. I was under the impression that this price increase/credit card issue was more of "the price is going up, and to ease the burden on our current users, you can keep your current price until AC office needs to do something on their end, like enter new billing info when you get a new card number (for whatever reason that is) But eventually you too will be paying the higher price in time." I thought this was a great plan, giving current users a price-break for a short time. The alternative was just to say, "the price is going up, and when you are up for renewal, you will need to pay the higher price to keep AC".

Originally Posted by KenP
Once Jon gets this V6 out the door, I would suggest moving on to a system where email is sent out saying, prices are going up next year, if you want to renew at the old rate do so in the next month" just to make things clearer.
Isn't that what he did? We were notified of the upcoming price increase, and to renew at the old rate for at LEAST a year (in fact, for as long as your billing info hasn't changed), we could 1. do nothing, we'd already get the time-limited discount or 2. give new billing info with a card with a further expiration date.


Chris
Family Medicine
Randolph, NJ