I bought Amazing Charts two weeks ago tomorrow (2/22), and immediately went through the registration process to activate the ePrescribing module, including faxing in the appropriate licensing agreement. Online it says to contact AC if I haven't received an email within a week. When I hadn't, I did. I was told that it can take up to two weeks to get approved for ePrescribing since there is only person, Dr. Bertman, in the whole company that can do this.
And now, when I contact support again, I'm asked to resubmit my credentials again. It seems that Dr. Bertman has been out of town and no-one knows what happened to my application.
I am absolutely flabbergasted by the fact that only one person at AC can verify credentials, when any Tom, Dick, or Harry can check my license number and information on a public website maintained by my state's licensing board (WA). Time to delegate Dr. Bertman. And if your web form states a week, then it ought to be a week.
On a plus side, support has sounded really contrite each time I've talked/chatted with them.
