Yes, it's true. The ePrescribing applications still go through me - and I'm certainly the bottleneck.
This is not by design, but rather a remnant of how Amazing Charts started - when I did most everything around here including support, programming, and billing. As we've grown, I've passed much of the support, development, and administrative to our great employees.
Alas, ePrescribing applications (and billing changes/refunds) must still go through me until we are able to rebuild our internal processes to ensure they can happen more smoothly, yet with the necessary due diligence needed for these aspects of the business. While I would love to get these off my plate, the reality is that it takes administrative and development hours away from what I believe is much more important right now - namely getting Practice Management and other features you have noted herein - into Amazing Charts.
Just like prescribing a medication, it is all about the risk vs. the benefit; currently I feel there is a lot more benefit to having Amazing Charts staff working on other aspects rather than something that works - albeit sometimes a few weeks slower than is reasonable.
Jon
