First, and sorry for my opinion, but I think it's not a great idea to vent your issues on the board. I have seen it several times, and it never is productive. Please forgive me.
This is not my experience at all. While Jon personally sent me my code for prescribing in general, I am not sure if gave me my activation code or not. I would seem silly for him to be the only one to do this when there are plenty of people at AC who should be able to.
Sorry for the venting. However, as silly as it seems, it has been made abundantly clear to me by all support folks with whom I have talked, that Jon is the only person who can verify credential for the purpose of ePrescribing. I truly was amazed at that fact.
Support has been very helpful, and, despite requiring me to re-submit my verification application, truly apologetic for the process. I was told that I should have my code in a "couple of days" and decided to wait a couple more days before emailing Jon directly.
This process was in such stark contrast to my interaction with AC during my trial period that I brought my frustration to the community.
