Hi Bert,

The upgrade issue remains unresolved.

In trying to unravel a mystery of "disappearing" scanned files (also unresoved)with the AC support staff , we discovered that our main computer has TWO AC setups. It's like working in parallel worlds. However they are not truely parallel. Apparently, at some point during the many times that I, and/or, the AC support staff have uninstalled and then reinstalled AC on our main computer, one copy of AC has been installed under C:\\Program Files\Amazing Charts and a similar copy has been installed under the root directory C:\\Amazing Charts. The programs in each installation appear to be similar, but the imported items data is different. I haven't looked at any of the other data (and I'm not sure that I have the tools and know-how to delve into the AC databases). I have no idea as to the process by which the computer "decides" to place data into one data-base or the other.

This discovery has implications not only for the scanned items (as I shall explain in a moment), but also for our BACKUPS and for our UPDATES.

It is possible that we have not been able to update our AC program (version 5.0.28), due to the installer program's "confusion" as to which of the two AC programs to update. I can't say that for certain.

And, until the problem of duplicate AC programs (in the root directory and program files directory) is solved, I've decided not to update our current AC program using any of the suggested made in this thread.

I also have to figure out which data-base is being backed-up.

As of late, we've been working with Mark, of the AC support staff, who's been very helpful. Currently, however, we can't afford to abandon either of the data directories, since both contain imported items (and, some of the original documents were destroyed). We're not certain as to how to merge the directories, since the AC naming convention has assigned similar names to different documents in each file. A merger will likely result in one file replacing another--an outcome we definitely would like to avoid.

Needless to say, this has restricted our use of AC to the scheduling, medical notes, demographic & insurance data modules. As of today, we hope to use it for billing. By leaving the scanning issue unresolved, we've been unable to move to a paperless system. We're also starting to work with a new biller, but documents that they will expect to access through AC, like copies of the actual insurance cards for example, will not be unavailable. In the very, very near future, the other ramifications, on billing, of running a limited system will become apparent.

Thanks for your help. I apologize for the response gaps, but as an understaffed, single-provider office, time to respond (as helpful as it might be), or even to work consistently with AC support, is very limited. Too many things to do; too little time in which to do them.

Mory