Yes, you are correct, the pharmacy should receive the eRx when you click "Transmit to Pharmacy". First write the prescription on the AC "Medications & ePrescribing" window for that patient. Click "1. Prepare Script", and then "2. Prescribe". In the "Print/Transmit" window that opens, choose the correct pharmacy, and click "Transmit to Pharmacy". When the window disappears, then AC has transmitted the Rx to SureScripts via NewCrop. Your only confirmation is that the window disappears.
You can confirm that SureScripts has received the eRx by doing the following:
1. Send the patient's eRx as described above.
2. With the AC "Medications & ePrescribing" window open, choose "Manage via NewCrop screens" from the "ePrescribing" drop-down menu at the upper left.
3. Click the "Admin" tab at the top right of the NewCrop window that opens.
4. Under "Reports" on the upper left, just under the patient's name, choose "Prescriber Report".
5. The window changes to show two calendars. If you are checking on the same day that you sent the eRx, don't change anything, and click the "Printer Friendly" link under the calendars. Otherwise, choose the start and end dates, and then click the "Printer Friendly" link.
6. A table opens in a new window, showing all the patients for which eRx was done that day. The far right column, "Route", is blank if you filled an eRx or approved an eRx from a pharmacy, using the NewCrop screens (not AC). If you used the "Medications & ePrescribing" window in AC, the column says "Electronic".
You can't confirm that the pharmacy has received the eRx from SureScripts. In my experience with eRx, a minority of pharmacies are still learning the system, and some pharmacy personnel don't have a clue how to check for an eRx. So try several pharmacies before calling Tech Support.
However, if you can't even access the NewCrop windows that I described above, then you aren't credentialed yet for eRx by NewCrop. Send an email to joe@amazingcharts.com -- he seems to me to know how to fix the eRx bugs.
