Wow, I stay off the boards for 1 day and lots happen.
To Jon: Keep the good fight, do not sell pieces of AC. If anything consider opening it up to programs that will fill the gaps and that can be added ala cart.
We do not "bitch" that much on the boards. Actually, there are often solutions to many of the issues others bring up. There are some issues (about 50 by my last count) that we throw our hands up and say "Well that would be nice," or "We have asked for that for a long time."
We might do well to take your first rule to heart and not answer out of frustration, but be aware that we are very grateful to you for creating the best EMR out there
We realize this is a work in progress, and what a wonderful work. I have been using it for 8 years now. The basic premise of V 1.26 or something like that is still there but faster, better, better backed up and beefed up to more 21st century standards.
We realize that you are pulled in many different ways. All of them are critical. CCHIT is as it sounds, but it is the defacto standard (or is it???) and you needed to have certification. We heard you loud and clear at the Users Meeting that it was a waste, but things changed a lot in the last 18 months.
But there is frustration when you hear V5 will be out this summer and it is November. When we call customer support and hear "Oh, that is fixed in V5." When we know that V5 is truly CCHIT cert but don't quite know how it will change the work flow. We have had an occasional presence on the boards by You, Carlos and tech support. It might be nice to have them chime in on a more regular basis. I absolutely agree with Bert that keeping us at least appraised of upcoming plans would be helpful.
I am eagerly awaiting V5 and even though Bert has no interest in a PM even more eagerly awaiting V6. Hopefully some of the little things can be addressed along the way.
