One of the things I love about Amazing Charts as a company is how its users feel empowered and have a sense of ownership in the product. This is one of its successes and Jon should be congratulated for fostering this environment. Unfortunately I suspect it is also a source of frustration for him, as the expectations are much higher and the disappointments possibly greater. It is very analagous to patient care: be nice to patients, and try not to charge too much and they demand more rather than appreciate what they receive. If AC were put out by GE, Microsoft or some other traditional company, there would be no discussions like the ones above. Constructive criticism and feedback is important for improvement, yet I as an AC user realize this program is a work in progress and am willing to be patient with its development. I sincerely hope Jon sticks with his current business model, as it is what attracted me in part. As much as I hate to confess this, I would be willing to pay more (i.e. $600-$650 a year) for the Guardian Angel program if this would allow Jon to develop the program as an independent vendor. It would be a small price to pay for what I get in return.
(FOR THE RECORD I do not use the PM portion of the program as I use Lytec through my billing service server)
Last edited by ScottM; 11/14/2009 10:34 PM.
