I spoke to Jon around a year ago, discussing some of the missing basic features that make a big difference in time spent using Amazing Charts. As a specialist, by far the biggest problem with Amazing Charts is the near-useless letter writer. I don't see why Jon couldn't just default to opening up WordPad when a letter is to be written. While the HTML letter writer may facilitate an audit trail, it does not allow for easy corrections or for formatting. The amount of effort needed to generate an accurate letter in Amazing Charts makes the program almost unusable by specialists.

Also, the letter writer should autopopulate the referring physician into the address field like every other EMR I've seen does. Having to manually select the physician that the letter is to be sent to disrupts workflow.

It would also be preferrable to be able to choose the salutation that is used in the patient instruction letters. It currently defaults to using just the patient's first name instead of Mr./Mrs./Ms. I may be a bit old school, but this seems overly familiar/unprofessional to me. Just as I expect my patients to address me as "Dr.", I address them formally as Mr./Mrs./Ms.

I know several people have already requested that the letter writer be fixed. Is there any reason that something as important as this and that should be as easy to fix as this is being ignored? It doesn't make much sense to me to have an EMR with such a weak letter writer.

Jon, are you listening?