I do think that Jon wants to be able to continue to work on AC as well as the PM - in my conversation with him I think his plans were to have 2 programmming teams, one for PM and one for the EMR program. I think it will get better, but some days I know support seems less help than they should be - unfortunately the hours they are open are the hours that most of us are seeing patients - I usually do my installs over the weekend, but there is a great risk doing this when support is not available.

I do agree that it is much better to use the online ping - only once have I had them send me an auto answer that took a message and said they would call back.

I must admit that I have never had any major problems with any version of AC and have used it for many years. One night late at night when I did an install I ran into problems with printing and discovered it was a Windows Vista issue.

Ironically one of the reasons I think that support has a miserable job is the fact that Jon allows us to use any level of hardware we want - I have Windows 2000, Windows 2003 server, XP Home and Pro and have used Vista also - all in the same office and mixed together. That is a nightmare for any support helpline.

Steven
From beautiful southwest Washington State.
www.facebook.com/WillapaFamilyMedicine