If you notice when I am talking about Backup Assist and Acronis when questions arise about backup programs, what are the two main things I talk about:

How good is the program and how good is the support. Cost is an issue, but I truly think it comes in third.

I know they are both huge companies compared with AC, but then that means AC needs less support. But, when you get support from these companies (and many others), you always get one or two follow-up emails. "Did we fix the problem? Was there any way we could have fixed the issue better? Also, when you work harder on one product, it requires less support.

Support is the major reason why my programmer and I haven't to really market FAP, VIPER and Amazing Labels. And, Steven, you know how good Amazing Labels is.

Bert
Pediatrics
Brewer, Maine