True it does not provide that information and what you described is an issue we have had to deal with in the past. Unsuccessfully.
When we went to AppointmentQuest, we had fewer errors on the part of staff. But we confirmed that alot of the errors were due to patients themselves. For instance, a patient scheduleing a visit for cough/cold symptoms, but when they arrived they told the assistant they were in for "a checkup." But now we had where they had scheduled the appointment themselves online and listed cold symptoms. or sometimes they just dont bother discerning what type of appointment they should be scheduling. Guess we have too many types (5)
http://www.appointmentquest.com/provider/2100062625
