Well I'm trying to figure this out and document this well. If a new consult/patient doesn't show up, how are you guys documenting this in AC?
I clicked the DNKA (Did Not Keep Appointment) and the patient simply disappeared off the schedule. Now, I can't find any documentation that the patient was ever scheduled and further more did not keep the appointment.
I simple wanted the DNKA button to keep the appointment on the list but mark it so I know the patient did not show up (either by changing colors or whatever).
I didn't think much of this at first but... A patient didn't show up, we marked her as DNKA, and then she calls and says she was never told she had an appointment and wanted to know which day, etc. We couldn't tell her. Frustrating.
So I'm just leaving them on the schedule right now without any documentation of not keeping the appt except that there is no note for the day (not a good way of doing it though).
How are you guys doing this? Or am I missing a big red button labeled "EASY"?
