Carolie,

I agree with you that we need to be able to have more of a comments section on the schedule. We seem to be having a lot of mistakes being made in scheduling but I cannot track who is making them so that I can speak with them and correct it. When an appointment is made the user who made the appointment is indeed noted as is the date. However, we confirm appointments 1-2 days before and then use the comment section to note they were confirmed or left a message, etc. I charge for No Shows based on whether or not they were confirmed. Once whoever confirms notes this in the comment section, the name of the person who originally made the appointment is exchanged for the person who confirmed. Then a patient comes in for a
15 minute "follow up" when in fact it should have been a 40 minute "complete" and my whole day has just been screwed. I need to know who made the original error in scheduling.

Leslie

Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "