I was not aware this was happening either. One way around this is to have your staff select the "notify provider" option when they are at the DNKA screen. That then sends a message to a provider's inbox and that message can then be saved to the chart. Once saved there, it will show up in their past encounters and will give the date and time of the appointment which was missed. But I agree, the DNKA should automatically save to the chart without having to send it to a provider.

Leslie

Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "