Home Forums Discussions General Discussion Can someone please tell me what is going on here!

This keeps happening to me and I keep getting calls from pharmacies.

I will send a script for:

Concerta extended release 36 mg tablets
I will then get a message from the pharmacy stating they can't fill it, because it has a do not fill before 2/25/2025.
That doesn't even get in the script unless you try to add another Concerta 36 mg and only then it gives you the date so you can put it in
I don't believe it puts it in automatically which would be nice.
But, I don't know where AC is both getting 2/25/25 and inserting into one script that gets sent over.
I mean, yes, all the other EMRs out there can do that, but AC can't.

Did you check the "note line" in the prescription as maybe an old note to the pharmacy? I would look at it in the "current medication list box" once it is enlarged.

I got a few calls with same since 12.3

It seems to carry over from last rx. If you inactivate the med and start brand new rx it seems to reset.

We can't see this field completely but it's sent to newcrop or newcrop generates it.

It happened in 12.3 as part of a fix I requested to be able to send 3 consecutive controlled rxs at once 1 now and 1 for each of next 2 fills. It used to give a bogus rx valid date on 2nd and 3rd refills.

Definitely needs AC escalation.