Hey just looked at the AC website. They are aware of the meds update problem. Guess all our emails aren't working and no one from AC is allowed to post here anymore. Oh and it's not on the sign in for AC this morning either, but hey if you want to Beta Test 12.3 it is available, that is the message you get with sign in.
Sure would have been nice for AC to let customers know of this problem. The Yellow box when sign in instead of the beta testing message is a perfect area. Not even an email either. Then not allowing customer service to post on this AC user board is dumb too. What great customer service for a paid product /r
Oh and it's not on the sign in for AC this morning either, but hey if you want to Beta Test 12.3 it is available, that is the message you get with sign in.
I am assuming the first part of this is sarcastic...
I felt like for awhile we had better communication with AC but then when the fiasco of version 12.0 came out the communication shut down again.
Like a kid that mads because their friend isn't playing the way they want them to. 'It's my ball I'll just take it and go home'.
The problem is we pay for the AC but the Forum is now independent. AC as a paid service should be reaching out to all customers when something like this arises, would save them and us time. THANK GOODNESS Bert kept the forum independent and if AC doesn't like what is posted then FIX THE PROBLEMS.
I felt like for awhile we had better communication with AC but then when the fiasco of version 12.0 came out the communication shut down again.
Like a kid that mads because their friend isn't playing the way they want them to. 'It's my ball I'll just take it and go home'.
The problem is we pay for the AC but the Forum is now independent. AC as a paid service should be reaching out to all customers when something like this arises, would save them and us time. THANK GOODNESS Bert kept the forum independent and if AC doesn't like what is posted then FIX THE PROBLEMS.
I could not agree more. Preach brother.
Oh and I am now at "This service task has 765 consecutive failures."...... come on 1000!
I had a call with AC yesterday about another thing and asked about this while I had her on the phone. She said it was a glitch that happened when updating or adding a pharmacy to the database and it "messed everything up" but it's not something that should affect any of the practices and can be disregarded for now. She said it was fine to ignore it and just delete the notifications.
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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