Too big a deal for ShoutChat

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DocGene
Cumberland, Md

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Too big a deal for ShoutChat #80357 09/27/2024 9:30 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Way too big a problem to talking about it on Shout. Can't send meds and half the time it DELETES the medication. Used to randomly inactivate meds but not delete them. I can't keep checking shout box so doing a thread so I will get notified when someone comments here. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80359 09/27/2024 10:17 AM
Joined: Nov 2009 Posts: 699 Likes: 15 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 699 Likes: 15 South Texas	still down..... just getting started good in Texas, what time did yall on the East Coast see an issue......

Re: Too big a deal for ShoutChat Bert #80360 09/27/2024 10:19 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Pretty early. I got an email from New Crop telling me it was down. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80361 09/27/2024 10:20 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Mark@AC said: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80362 09/27/2024 10:50 AM
Joined: May 2009 Posts: 199 Likes: 1 Mnemonic Member
Mnemonic Member Joined: May 2009 Posts: 199 Likes: 1	Same here in Atlanta.

Re: Too big a deal for ShoutChat Bert #80363 09/27/2024 10:50 AM
Joined: Nov 2011 Posts: 256 Port St Lucie, FL Raj1 Member
Raj1 Member Joined: Nov 2011 Posts: 256 Port St Lucie, FL	Thank god for my TSP800 RX printer. Had to use it to print Rx's since Erx is down. --------------------------------------------------- Raj From (mostly) sunny Port St Lucie, florida

Re: Too big a deal for ShoutChat Bert #80364 09/27/2024 10:59 AM
Joined: Jun 2024 Posts: 3 soloblue Member
soloblue Member Joined: Jun 2024 Posts: 3	Also not working in Washington State. So much for getting up early to get caught up on paperwork and prescriptions . . . Carl Washington State

Re: Too big a deal for ShoutChat Bert #80365 09/27/2024 11:00 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	I still have mine, but it isn't set up. I doubt I will try during the day. I am sure it will be fixed by this weekend. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80366 09/27/2024 11:31 AM
Joined: Nov 2011 Posts: 256 Port St Lucie, FL Raj1 Member
Raj1 Member Joined: Nov 2011 Posts: 256 Port St Lucie, FL	Did you know that if you print Rx' s the meds do not appear in the meds list. A "pop-up"" does appear informing you about this. I have told front desk to copy the Rx for the chart.I also make a short statement at the end of the note stating what meds I placed the patient on. The copy of the Rx has dosage, instructions and amount. --------------------------------------------------- Raj From (mostly) sunny Port St Lucie, florida

Re: Too big a deal for ShoutChat Bert #80367 09/27/2024 12:44 PM
Joined: Nov 2009 Posts: 699 Likes: 15 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 699 Likes: 15 South Texas	Mine are showing up when printed. Just got an electronic script to send

Re: Too big a deal for ShoutChat Bert #80368 09/27/2024 1:49 PM
Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI Mark@AC Member
Mark@AC Member Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI	We have been notified by Newcrop that a fix has been deployed and they are continuing to monitor. If you are still experiencing issues, please contact technical support. Mark Dabeck Client Success Manager/Amazing Charts "Amazing Charts now offers On-Site Training. Message me for details".

Re: Too big a deal for ShoutChat Bert #80369 09/27/2024 5:49 PM
Joined: Sep 2010 Posts: 364 Likes: 6 beagle Member
beagle Member Joined: Sep 2010 Posts: 364 Likes: 6	Also on v 12.0.0 anytime you do something slightly non standard with clicks/ switching flow - like activating and inactive med then prescribing it, I get a hard crash maybe 50% of the time. Basic rx functions should be bulletproof and certainly not generate crashes. Anyone tracking these down AC? Larry Solo IM Midwest
	1 member likes this: Stella

Re: Too big a deal for ShoutChat beagle #80370 09/28/2024 10:25 PM
Joined: Nov 2009 Posts: 699 Likes: 15 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 699 Likes: 15 South Texas	Sorry Larry, i have not had this problem. Have you contacted support? Does it happen on all you computers?

Re: Too big a deal for ShoutChat Bert #80371 09/29/2024 8:13 PM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Since this has always been one of my pet peeves in AC and I have mentioned it at least 25 times, have you tried using the "inactivate" button instead of right clicking and selecing "inactivate?" Bert Pediatrics Brewer, Maine

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