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#80357
09/27/2024 9:30 AM
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Joined: Sep 2003
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Way too big a problem to talking about it on Shout.
Can't send meds and half the time it DELETES the medication. Used to randomly inactivate meds but not delete them. I can't keep checking shout box so doing a thread so I will get notified when someone comments here.
Bert
Pediatrics
Brewer, Maine
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still down..... just getting started good in Texas, what time did yall on the East Coast see an issue......
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Joined: Sep 2003
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Pretty early. I got an email from New Crop telling me it was down.
Bert
Pediatrics
Brewer, Maine
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Mark@AC said: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
Bert
Pediatrics
Brewer, Maine
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Thank god for my TSP800 RX printer. Had to use it to print Rx's since Erx is down.
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Raj
From (mostly) sunny Port St Lucie, florida
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Also not working in Washington State. So much for getting up early to get caught up on paperwork and prescriptions . . .
Carl
Washington State
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I still have mine, but it isn't set up. I doubt I will try during the day. I am sure it will be fixed by this weekend.
Bert
Pediatrics
Brewer, Maine
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Did you know that if you print Rx' s the meds do not appear in the meds list. A "pop-up"" does appear informing you about this. I have told front desk to copy the Rx for the chart.I also make a short statement at the end of the note stating what meds I placed the patient on. The copy of the Rx has dosage, instructions and amount.
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Raj
From (mostly) sunny Port St Lucie, florida
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Mine are showing up when printed. Just got an electronic script to send
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We have been notified by Newcrop that a fix has been deployed and they are continuing to monitor. If you are still experiencing issues, please contact technical support.
Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".
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Also on v 12.0.0 anytime you do something slightly non standard with clicks/ switching flow - like activating and inactive med then prescribing it, I get a hard crash maybe 50% of the time.
Basic rx functions should be bulletproof and certainly not generate crashes. Anyone tracking these down AC?
Larry
Solo IM
Midwest
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1 member likes this:
Stella |
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Sorry Larry, i have not had this problem. Have you contacted support? Does it happen on all you computers?
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Joined: Sep 2003
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Since this has always been one of my pet peeves in AC and I have mentioned it at least 25 times, have you tried using the "inactivate" button instead of right clicking and selecing "inactivate?"
Bert
Pediatrics
Brewer, Maine
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