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Too big a deal for ShoutChat #80357 09/27/2024 9:30 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Way too big a problem to talking about it on Shout. Can't send meds and half the time it DELETES the medication. Used to randomly inactivate meds but not delete them. I can't keep checking shout box so doing a thread so I will get notified when someone comments here. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80359 09/27/2024 10:17 AM
Joined: Nov 2009 Posts: 702 Likes: 16 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 702 Likes: 16 South Texas	still down..... just getting started good in Texas, what time did yall on the East Coast see an issue......

Re: Too big a deal for ShoutChat Bert #80360 09/27/2024 10:19 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Pretty early. I got an email from New Crop telling me it was down. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80361 09/27/2024 10:20 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Mark@AC said: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80362 09/27/2024 10:50 AM
Joined: May 2009 Posts: 199 Likes: 1 Mnemonic Member
Mnemonic Member Joined: May 2009 Posts: 199 Likes: 1	Same here in Atlanta.

Re: Too big a deal for ShoutChat Bert #80363 09/27/2024 10:50 AM
Joined: Nov 2011 Posts: 256 Port St Lucie, FL Raj1 Member
Raj1 Member Joined: Nov 2011 Posts: 256 Port St Lucie, FL	Thank god for my TSP800 RX printer. Had to use it to print Rx's since Erx is down. --------------------------------------------------- Raj From (mostly) sunny Port St Lucie, florida

Re: Too big a deal for ShoutChat Bert #80364 09/27/2024 10:59 AM
Joined: Jun 2024 Posts: 3 soloblue Member
soloblue Member Joined: Jun 2024 Posts: 3	Also not working in Washington State. So much for getting up early to get caught up on paperwork and prescriptions . . . Carl Washington State

Re: Too big a deal for ShoutChat Bert #80365 09/27/2024 11:00 AM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	I still have mine, but it isn't set up. I doubt I will try during the day. I am sure it will be fixed by this weekend. Bert Pediatrics Brewer, Maine

Re: Too big a deal for ShoutChat Bert #80366 09/27/2024 11:31 AM
Joined: Nov 2011 Posts: 256 Port St Lucie, FL Raj1 Member
Raj1 Member Joined: Nov 2011 Posts: 256 Port St Lucie, FL	Did you know that if you print Rx' s the meds do not appear in the meds list. A "pop-up"" does appear informing you about this. I have told front desk to copy the Rx for the chart.I also make a short statement at the end of the note stating what meds I placed the patient on. The copy of the Rx has dosage, instructions and amount. --------------------------------------------------- Raj From (mostly) sunny Port St Lucie, florida

Re: Too big a deal for ShoutChat Bert #80367 09/27/2024 12:44 PM
Joined: Nov 2009 Posts: 702 Likes: 16 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 702 Likes: 16 South Texas	Mine are showing up when printed. Just got an electronic script to send

Re: Too big a deal for ShoutChat Bert #80368 09/27/2024 1:49 PM
Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI Mark@AC Member
Mark@AC Member Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI	We have been notified by Newcrop that a fix has been deployed and they are continuing to monitor. If you are still experiencing issues, please contact technical support. Mark Dabeck Client Success Manager/Amazing Charts "Amazing Charts now offers On-Site Training. Message me for details".

Re: Too big a deal for ShoutChat Bert #80369 09/27/2024 5:49 PM
Joined: Sep 2010 Posts: 364 Likes: 6 beagle Member
beagle Member Joined: Sep 2010 Posts: 364 Likes: 6	Also on v 12.0.0 anytime you do something slightly non standard with clicks/ switching flow - like activating and inactive med then prescribing it, I get a hard crash maybe 50% of the time. Basic rx functions should be bulletproof and certainly not generate crashes. Anyone tracking these down AC? Larry Solo IM Midwest
	1 member likes this: Stella

Re: Too big a deal for ShoutChat beagle #80370 09/28/2024 10:25 PM
Joined: Nov 2009 Posts: 702 Likes: 16 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 702 Likes: 16 South Texas	Sorry Larry, i have not had this problem. Have you contacted support? Does it happen on all you computers?

Re: Too big a deal for ShoutChat Bert #80371 09/29/2024 8:13 PM
Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,871 Likes: 33 Maine	Since this has always been one of my pet peeves in AC and I have mentioned it at least 25 times, have you tried using the "inactivate" button instead of right clicking and selecing "inactivate?" Bert Pediatrics Brewer, Maine

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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.

koby: yes what a combo new crop and AC reliable as Amazon......NOT

Mnemonic: A lot of fake stuff on Amazon, Just saying.

koby: but they take it back....NewCrops fixed

Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.

AmazingDave: 10/14. Multiple eRx failures. Anyone else?

JBS: eRx not working for us this morning 10/15 630am Eastern

JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so

beagle: updox is downdox again, 10/15

JBS: updox back up... now if we can just reach Ac to restore eRx

DocMark: eRx is up for us but slow, unworkable

BrotherJon: eRx issue for many. New Crop and AC working on it.

ChrisFNP: yep, refills have crashed twice today

Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically

ChrisFNP: Any updates fr us in the CST area?

ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?

ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.

eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?

Pinky: Yes. Prescriptions aren't going through.

beagle: anyone contact ac and get eta fix?

AMCS: Same

AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it

Pinky: It is working now. 1pm EST. 11/11/24.

Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.

tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.

tcosta: It almost never used to happen and now it's constant.

tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.

Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.

Bert: Can anyone tell me where the post is from AIDevelopment

ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST

Reena: eprescribing has not worked for me all day

awcenter: Anyone having problems with escribe this morning

ChrisFNP: 12/16 very slow escribe but working

ChrisFNP: I think escribe is already on Holiday 12/20

beagle: Alas, random escribe slow downs unfortunately par.

DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24

ChrisFNP: can't validate for controlled

DRMO: AC support did a remote assist. problem fixed. TY

ChrisFNP: MIne corrected about 2 cst

Headcase: I cannot Rx Fioricet last few days, put in support ticket....

Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...

Bert: This sucks

ChrisFNP: A/C meeting today at NOON EST

ChrisFNP: Meeting is 2/26/2025 should have an email with the invite

koby: does it matter if NewCrap is worse on a Friday than a Monday?

ChrisFNP: nope, both are busy for me

lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks

ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?

ChrisFNP: AC meeting today if anyone is interested, 3/19