Forums Active Threads
Most Recent Posts
Pharmacy Request Counter Issues
by Headcase - 04/08/2025 7:04 PM
An automated process failed: MedsUdates
by Stella - 04/08/2025 12:27 PM
phantom printer
by imcffp - 04/08/2025 10:26 AM
AC v12 mandatory upgrade
by ChrisFNP - 04/01/2025 9:47 AM
Calculating sigs for Peds and FP
by Wendell365 - 03/28/2025 12:59 PM
Screen size and resolution
by beagle - 03/20/2025 4:50 PM
Enlarge Text box
by Bert - 03/19/2025 5:15 PM
Member Spotlight
EyeGuy
EyeGuy
Saratoga Springs, NY
Posts: 121
Joined: April 2008
Newest Members
It's me, Paradise Family, MedCode, MZ Medical Billi, girlfromwebpage
4,593 Registered Users
Previous Thread
Next Thread
Print Thread
Rate Thread
Uptodate solution
#80285 08/21/2024 1:10 PM
Joined: May 2009
Posts: 199
Likes: 1
Mnemonic Offline OP
Member
OP Offline
Mnemonic
Member
Joined: May 2009
Posts: 199
Likes: 1
Hello. I can not open uptodate within AC anymore. It says Uptodate does not support Internet Explorer anymore. Any solutions?
Re: Uptodate solution
Mnemonic #80286 08/21/2024 2:31 PM
Joined: Feb 2014
Posts: 141
Likes: 4
Florida
Ruben Offline
Member
Offline
Ruben
Member
Joined: Feb 2014
Posts: 141
Likes: 4
Florida
I would first ask what version windows you are on
Default browser for windows 10 is edge
Windows Explorer is still accessible
For compatibility with older programs
They look the same but are different

There is no such thing as stupid questions , Just stupid answers.
1 member likes this: Mnemonic
Re: Uptodate solution
Ruben #80287 08/21/2024 2:54 PM
Joined: May 2009
Posts: 199
Likes: 1
Mnemonic Offline OP
Member
OP Offline
Mnemonic
Member
Joined: May 2009
Posts: 199
Likes: 1
I guess I was not clear. This message is from Uptodate, not from AC.

"Internet Explorer is
No Longer Supported
To use UpToDate please open another web browser.

Please contact customer support if you have any questions.

Toll-free Phone number:+1-800-998-6374International Phone Number:+1-781-392-2000Email:support@uptodate.com
Support Center Hours:Monday - Friday
7 AM - 9 PM ET (-5 GMT)"


Can we use chrome in AC? My server is Windows 2019 small server, clients are on Windows 10 pro

Last edited by Mnemonic; 08/21/2024 2:55 PM.
Re: Uptodate solution
Mnemonic #80288 08/21/2024 3:02 PM
Joined: Feb 2014
Posts: 141
Likes: 4
Florida
Ruben Offline
Member
Offline
Ruben
Member
Joined: Feb 2014
Posts: 141
Likes: 4
Florida
First make sure you are using Microsoft Edge not windows explorer
But yes you could try chrome or Firefox I assume
Windows explorer have been end of life for quite a while and is provided for compatibility for older sites only it is suggested to use the newer browser provided with win 10 which is edge

You can select the help about on the browser to see which one you are using
Only a keen eye can tell the difference without checking
Possibly someone changed the default browser from edge to windows explorer

There is no such thing as stupid questions , Just stupid answers.

Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

Link Copied to Clipboard
ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
Who's Online Now
1 members (Headcase), 216 guests, and 19 robots.
Key: Admin, Global Mod, Mod
Top Posters(30 Days)
imcffp 5
ffac 5
Bert 4
koby 3
JBS 3
serene 2
Top Posters
Bert 12,871
JBS 2,981
Wendell365 2,363
Sandeep 2,316
ryanjo 2,084
Leslie 2,002
Wayne 1,889
Forum Rules · Mark All Read Contact Us · Forum Help · Home
This board is dedicated to the memory of Michael "Indy" Astleford. February 6, 1961 -- April 16, 2019




SiteLock
Powered by UBB.threads™ PHP Forum Software 7.7.5