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#80218
07/19/2024 8:41 AM
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Joined: Feb 2016
Posts: 5
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Hi, My practice - cannot open the AC app this morning. Is anyone else having the problem?
"Cannot open APP"
I have emailed AC support. No response.
Thanks.
Last edited by Reena; 07/19/2024 8:42 AM.
Reena
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Joined: Nov 2011
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There has been a "global tech incident" overnight. Are you using the hosted version of AC. May be the problem. I have not been able to log on Dragon Medical one because of this and EZClaim had issues, ehich has now been resolved.
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Raj
From (mostly) sunny Port St Lucie, florida
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Joined: Feb 2016
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Ok - yes its back working now
Reena
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Joined: Sep 2009
Posts: 2,986 Likes: 5
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I am assuming this affected some (or all) of AC's cloud users, but none of us who use the program on site.
Is that correct?
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Feb 2016
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AC is not working for me.
I received the same 95% of clients restored message- yesterday.
However I used AC on cloud and still AC is not working
Reena
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Joined: Nov 2009
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Sorry I think this is something only IT can help with, good luck, let us know when its up and running!
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Joined: Sep 2003
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From ChatGPT:
"Amazing Charts does utilize CrowdStrike for its cybersecurity needs. Recently, there was a mention on their support page about resolving issues related to a CrowdStrike outage, indicating that CrowdStrike is integrated into their system to enhance security measures for their electronic health records and other services (Amazing Charts) (Datadog) (CrowdStrike).
For more specific information about the integration and how it might affect your use of Amazing Charts, you may want to reach out directly to their support team or visit their official website."
Bert
Pediatrics
Brewer, Maine
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Joined: Dec 2023
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Same Here! Our AC is hosted as well and have been experiencing issues over the last week. BUT today AC is completely OUT. Not working at all....patiently waiting on AC support though...
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