Amazing chart does not open

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Amazing chart does not open #80218 07/19/2024 7:41 AM
Joined: Feb 2016 Posts: 5 Prince Frederick Reena OP Member
OP Reena Member Joined: Feb 2016 Posts: 5 Prince Frederick	Hi, My practice - cannot open the AC app this morning. Is anyone else having the problem? "Cannot open APP" I have emailed AC support. No response. Thanks. Last edited by Reena; 07/19/2024 7:42 AM. Reena

Re: Amazing chart does not open Reena #80219 07/19/2024 8:17 AM
Joined: Nov 2011 Posts: 254 Port St Lucie, FL Raj1 Member
Raj1 Member Joined: Nov 2011 Posts: 254 Port St Lucie, FL	There has been a "global tech incident" overnight. Are you using the hosted version of AC. May be the problem. I have not been able to log on Dragon Medical one because of this and EZClaim had issues, ehich has now been resolved. --------------------------------------------------- Raj From (mostly) sunny Port St Lucie, florida

Re: Amazing chart does not open Reena #80221 07/19/2024 8:23 AM
Joined: Feb 2016 Posts: 5 Prince Frederick Reena OP Member
OP Reena Member Joined: Feb 2016 Posts: 5 Prince Frederick	Ok - yes its back working now Reena

Re: Amazing chart does not open Reena #80225 07/20/2024 3:29 PM
Joined: Sep 2009 Posts: 2,976 Likes: 5 Reisterstown JBS Member
JBS Member Joined: Sep 2009 Posts: 2,976 Likes: 5 Reisterstown	I am assuming this affected some (or all) of AC's cloud users, but none of us who use the program on site. Is that correct? Jon GI Baltimore Reduce needless clicks!

Re: Amazing chart does not open Reena #80226 07/21/2024 8:50 AM
Joined: Feb 2016 Posts: 5 Prince Frederick Reena OP Member
OP Reena Member Joined: Feb 2016 Posts: 5 Prince Frederick	AC is not working for me. I received the same 95% of clients restored message- yesterday. However I used AC on cloud and still AC is not working Reena

Re: Amazing chart does not open Reena #80228 07/22/2024 8:33 AM
Joined: Nov 2009 Posts: 662 Likes: 15 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 662 Likes: 15 South Texas	Sorry I think this is something only IT can help with, good luck, let us know when its up and running!

Re: Amazing chart does not open ChrisFNP #80233 07/23/2024 11:53 AM
Joined: Sep 2003 Posts: 12,856 Likes: 32 Maine Bert Member
Bert Member Joined: Sep 2003 Posts: 12,856 Likes: 32 Maine	From ChatGPT: "Amazing Charts does utilize CrowdStrike for its cybersecurity needs. Recently, there was a mention on their support page about resolving issues related to a CrowdStrike outage, indicating that CrowdStrike is integrated into their system to enhance security measures for their electronic health records and other services (Amazing Charts) (Datadog) (CrowdStrike). For more specific information about the integration and how it might affect your use of Amazing Charts, you may want to reach out directly to their support team or visit their official website." Bert Pediatrics Brewer, Maine

Re: Amazing chart does not open Reena #80248 07/25/2024 8:18 AM
Joined: Dec 2023 Posts: 2 Mississippi NurseBri Member
NurseBri Member Joined: Dec 2023 Posts: 2 Mississippi	Same Here! Our AC is hosted as well and have been experiencing issues over the last week. BUT today AC is completely OUT. Not working at all....patiently waiting on AC support though...

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