Home Forums Discussions IT, Networking, PCs and more Moving Server

Greetings:

We are in the process of moving to new server. Ours is peer-to-peer network, this has worked good for us since version 1 and would continue to have setup the same way.

Question:

To move to new server, I was under the impression that there are 2 ways.

1: do the complete backup and using the restore feature, restore on new computer, though this may take a lot more time.

2: Do the backup excluding imported items, as it is faster, restore using this truncated backup file and just copy the imported item folder onto new server. Then all should work.

Can users shed light on this please? will either one work. Thanks in advance.

Hi Joseph,

Have you contacted AC support? I think a new server has to be "credentialed" before it can be functional with AC.

They would then walk you through the process.

Live chat, email, or call. I have found old style telephone call actually gets the quickest response.

Gene

No, not contacted AC, Gene. Thank you.

Have not moved the server for a long time, so this credentialling must be new.

Best.

Hi Joseph,

Either way will work if everything goes right.

Copying the imported item folder might be faster, depending on the size of the folder and how it's being copied (from a disk or over a network).

But a complete backup-and-restore is a simpler one-step procedure and less likely to have problems.

1) A complete backup is always nice to have if anything goes wrong during a migration, and it sounds as if this is your first time moving AC from a peer-to-peer to a server.

2) A complete backup makes it faster and easier for everyone If you have to call AC tech support for help.

3) A complete backup-and-restore helps to avoid the permissions problems that can plague manual copying.

4) A complete backup-and-restore shows that everything was readable and throwing no obvious errors on the original system and that your AC program thinks that everything has been restored correctly on the new system.

The ounce-of-prevention versus a-pound-of-cure proverb has no time variables.

Whatever you do, plan to have plenty of time for unexpected problems. If it all goes well Friday night, you can always find something else to do on the rest of the weekend.

Cheers,

Carl Fogel

Thank you Carl. I should first plan what to do on that particular weekend if everything goes right before starting migration.

Hello,

When moving AC to a new server, my recommendation is to schedule a call with AC support and any other vendors that should be involved:

* Your IT
* Any vendor that you have a data transfer with (LabCorp, etc).

If you attempt to do the move yourself, you could be successful, but should something go wrong you'll be on hold in the waiting queue of AC support which will burn time. A scheduled event, on the other hand, has any time needed set aside and puts AC on the hook for making certain your transition goes smoothly.

I'm probably the most knowledgeable person about how AC works on the forum today - especially with the database side of things - and even I still call and schedule time with AC. It's just safer that way.

JamesNT

Thank you James for your kind advice.

With best wishes.

Have you moved yet? We have had to move twice in the last 3 years. Someone in the office knocked over the PC we were using as the server and the HDD died. Thankfully AC online backup was current because the in house one wasn't. Then last year we had to again change because the fan went out in the server PC and burned up the mother board. AC IT was able to get us back up and running. The computer does have to have a code now for the AC to transfer and work properly. In the past AC could just be moved without AC support but not any more.

Anyone else remember when AC had a sync (copy) option, you could sync up at the end of the day and take all of the AC database with you. The only problem was if someone logged into the other data base and made changes before you got back to the office to sync again the changes they made would be lost! this was before the days remote access was easy to do.

The short answer, Yes we moved recently. All is working fine.

--------------------
The long answer:

As we moved from windows 10 pro to 11 pro with some known quirks of 11 pro per tech support - it took 5 hours instead of scheduled 2 hours.

Old server is now a workstation. (like AirForce 1 is now Airforce 2! Ha Ha)

Lab interface was up and running the next day.

Had to call updox tech support to make it work.

They had to log in a couple of times re: back ups. It is all fixed now.

Moving server has moved definitely into tech support's domain now. We have been with v1 AC and I have moved server a couple of times since 2004 or so. But now we definitely need tech support: credentialling the server and the whole 9 yards.

Best