Home Forums Discussions General Discussion How do different staff access AC fax inbox?

Hello All,

I'm having trouble conceptualizing how the fax inbox will work. Will everything come to my personal inbox and I electronically sign? How does it get filed? Do my staff see which documents I've already seen and file those?

Or do all faxes come to a common inbox and the staff take care of refills, delete junk faxes, and file labs/dictation FOR MY SUBSEQUENT signature in the AC patient chart?

Chuck

Chuck

What fax in box??? Is this on the new version? Bert are you watching? If it is, how is the program naming the files BTW? 00000001 and so on and so forth or something a little more informative in case one needs help Bow Peep find her sheep?

Anyone else?

Chuck

Chuck,

Let me see if I can help a little. I think the reason you are not getting more help here or why Paul was unable to help is (from my perspective) it seems you are talking about two different things, both of which can work with AC. Again, let me know how off base I am so I or others can help.

You mention the fax inbox. I don't know of any way to directly fax a file into AC. I don't use the feature so someone else may be able to shed some light on it, but you can scan into Imported Items using a twain scanner. It doesn't sound like you are talking about that.

But, it does sounds as though you may be confusing a Fax to PC inbox where files come directly to your desktop and the importing of files into AC.

The importing of files into AC has nothing to do with how the file got there in the first place. You basically have a file or files on your computer (lab, H & P, whatever) and you import the file directly into whatever patient. If a staff member without doctor privileges scans in the document, it will end up in the imported items section of that patient. It will then show upin YOUR inbox where you can look at it and sign it off. You can sign them off individually or all at one time.

There is no fax inbox in AC. Many users have fax machines which are Fax to PC and PC to fax capable. We have this capability, and ALL of our faxes come directly into one folder on the server. We happen to use a standalone program to database these, but you could also import these files.

I hope this helps somewhat. At least it's a place to jump off from and hopefully get you headed in the right direction

Bert,

Thank you. This is very helpful. I wasn't sure how incoming data was handled.

Tell me, if I acknowledge labs,dictation from others, and imaging reports in a fax receiving folder on the server, do I have to ok it again once my staff assigns each document to the appropriate patient's AC chart?

Is the fax to pc program robust enough to contain my rolodex so I can compose letters and send via the same program, including a cc list?

Thank you,

Chuck

The short answer is yet. The long answer is there are two workarounds to the above.

That is an excellent question. And, this depends on the individual fax machine and its software. Our machine, the Muratec, can certainly send letters directly from AC by choosing the fax driver from the dropdown list. We can kind of send CCs by the fact that we can choose as many names from the address book as we wish. We could also type them in or do both. You could even set your address book up so that one name would have more than one person there, although I can't think of too many instances where you would always copy the same person.

I would look at all of the fax machines out there such as Muratec, Brother, Xerox, etc. and look at them online. Be sure to talk with the sales people to insure it does what it says it does. One can do it many ways, we just chose to lease from a local vendor, which has worked out great since if we have any issue, they are out within two hours to fix it. You don't want your fax machine down for much longer than that. Although with PC to Fax and Fax to PC, it doesn't matter much.