Chuck,
Let me see if I can help a little. I think the reason you are not getting more help here or why Paul was unable to help is (from my perspective) it seems you are talking about two different things, both of which can work with AC. Again, let me know how off base I am so I or others can help.
You mention the fax inbox. I don't know of any way to directly fax a file into AC. I don't use the feature so someone else may be able to shed some light on it, but you can scan into Imported Items using a twain scanner. It doesn't sound like you are talking about that.
But, it does sounds as though you may be confusing a Fax to PC inbox where files come directly to your desktop and the importing of files into AC.
The importing of files into AC has nothing to do with how the file got there in the first place. You basically have a file or files on your computer (lab, H & P, whatever) and you import the file directly into whatever patient. If a staff member without doctor privileges scans in the document, it will end up in the imported items section of that patient. It will then show upin YOUR inbox where you can look at it and sign it off. You can sign them off individually or all at one time.
There is no fax inbox in AC. Many users have fax machines which are Fax to PC and PC to fax capable. We have this capability, and ALL of our faxes come directly into one folder on the server. We happen to use a standalone program to database these, but you could also import these files.
I hope this helps somewhat. At least it's a place to jump off from and hopefully get you headed in the right direction
