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#69035 05/12/2016 8:23 PM
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When did old Core 7 "how to instructions" change so that "Full Patient Record" needed to be scrolled down to and highlighted to send the appropriate info to the portal and get credit? As opposed to the visit that was highlighted at the top of the list? I SWEAR that MU2 2015 visits were counted the other way. Am I crazy about this? I don't believe I've done this any other way EVER and can still go back to MU2 and run reports from 2015 and have them counted properly. Since I have now done this improperly all of 2016 (and I hate having to do this after everything else at the end of the day) is there anyway to fix the report numbers and get credit? Frustrated with lack of guidance for the solo many-hatted practictioner these days.....

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There were many people who asked this question in Orlando and we never got a solid answer.


Todd A. Leslie, D.O.
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Greetings.

The requirements for Core 7 have always been to send a full patient record to the portal. I went and double checked the how to I posted in my video tutorial and it does state to select the Full Patient record (here is the link to the video, if you are curious: Core 7 )

There is no way to go back and "fix" the numbers for meaningful use, unfortunately. You still have time to correct these numbers, however since 2016 is not over. To make things easier, you can automate the process for sending summaries up to the portal. Just go to Admin Options and select "Patient Portal and Secure Messaging". In that screen, about 3/4 of the way down, select the option for "Automatically send clinical summaries to portal when signing off a chart". Selecting this option will allow the system to automatically generate a Full Patient Record Summary and send that summary to the portal when you sign off on your chart. Just make sure you are signing the charts within 4 business days of the visit date.

If you need more help with meaningful use, you can sign up for our Meaningful Use Success Service here: http://amazingcharts.com/services/mu-success-services/


Mark Dabeck
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"Amazing Charts now offers On-Site Training. Message me for details".
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Thank you for your response. Still doesn't explain to me why I have some numbers for this in previous years. I doubt that I changed the way I did things, but oh well.

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seems the function for patient to reply thru secured messaging is not working. this will be counted for year 2016 MU.
please comment.

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This is so very sad.
I thought we were done with meaningless use, but NO!
Doctors are just a bunch of wimps.
I do not understand the reluctance -- is it fear, or what? -- to stand up and say ENOUGH!

Medical records have deteriorated almost to to the point of uselessness under "meaningful use." When I get the Friday dumps from big Portland hospitals to our little nursing home in Astoria, they are never accompanied by any sort of useful records -- there may be 20 pages of useless garbage, but I look in vain for a single page summary of what happened. The med lists are often wrong.

Can you imagine a world in which a brief phone call was made by the hospital doc to the receiving nursing home doc? Or a handwritten note that got faxed?

How absurdly 20th century. But you know, it worked!


Tom Duncan
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I am not sure how we stand up without a unifying force. I stood up the best I could by not doing Meaningless Use. And, I will not do MIPS or MACRA. Or anything else the government forces me to do. I will ask the U.S. Attorney's Office when they stop by on October 27th.


Bert
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Brewer, Maine

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There will be no "unifying force" any time soon.

Federal law prohibits doctors from forming unions unless they are employed. And I have never experienced the kind of solidarity among physicians that would allow for successful unionization -- so I don't think it will happen now that way more than half of new physicians are employed and could be unionized.


Tom Duncan
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re MU/core 17 report

Although testing of pt's reply to dr's updox messaging is demonstrated working (received at patient portal) thru AM supporting team. however it didn't register in MU core 17 report ie: 0:179.

could I have a reply from Admin side?

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Is there a way to send lab results from amazing charts to a patient's portal account?


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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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