This has been happening since we started to use ACPM as our billing PM months ago. I would like to know if this also happens on the other ACPM users.
The problem is only happening on United Health Care, after we click download on the bookkeeping screen Pending EOBs panel. The EOBs will always post on the Manage Insurance EOBs list with status incomplete, then click on the edit and select EOB on the popup list. It will go to the Processing EOB screen. It always displays the incorrect data. Either on Adjudication or Adjudication Detail lists, some fields empty, some garbage data, ... Every UHC payment we always have to manually correct the lines or data in the fields, even delete and retype in the whole payments.
I contacted ACPM support Andrew. He is wondering if it happens also on the other practices. It will help him to find out the root cause more quickly and precisely. Thanks in advance.
