E-Rx Page Problems

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E-Rx Page Problems #66386 08/05/2015 1:20 PM
Joined: Dec 2008 Posts: 68 Tampa, FL GatorDoc OP Member
OP GatorDoc Member Joined: Dec 2008 Posts: 68 Tampa, FL	On my client computers, often when clicking on the "prescribe" button, the e-rx page gets "locked" with a red/maroon bar at the top of the page, and I am unable to enter a medication or check interactions. Amazing Charts then encounters a problem and shuts down. What I have been doing to remedy the problem is to log out of Amazing Charts completely, restart, and open the chart again. Then I am able enter in the data for about 2-3 more charts then the problem happens again. Sound familiar to anyone? Radley Griffin, MD Griffin Concierge Medical Tampa, FL

Re: E-Rx Page Problems GatorDoc #66387 08/05/2015 2:44 PM
Joined: Sep 2003 Posts: 12,874 Likes: 34 Maine Bert Member
Bert Member Joined: Sep 2003 Posts: 12,874 Likes: 34 Maine	What happens when you take off allergy and interaction checking? Bert Pediatrics Brewer, Maine

Re: E-Rx Page Problems GatorDoc #66400 08/06/2015 8:38 AM
Joined: Dec 2008 Posts: 68 Tampa, FL GatorDoc OP Member
OP GatorDoc Member Joined: Dec 2008 Posts: 68 Tampa, FL	Same problem. Doesn't seem to affect anything. It's only happening on the Windows 7 clients running Mac Parallels. Radley Griffin, MD Griffin Concierge Medical Tampa, FL

Re: E-Rx Page Problems GatorDoc #66459 08/11/2015 10:03 PM
Joined: Mar 2012 Posts: 196 Naeem Member
Naeem Member Joined: Mar 2012 Posts: 196	I started noticing the same issue on client computers since I upgraded to Windows 10. I though tit was a Windows 10 issue. I usually open and close the prescription tab a few times until the maroon bar at the top clears and then am able to write a script.

Re: E-Rx Page Problems GatorDoc #66493 08/14/2015 9:31 AM
Joined: Dec 2008 Posts: 68 Tampa, FL GatorDoc OP Member
OP GatorDoc Member Joined: Dec 2008 Posts: 68 Tampa, FL	Radley Griffin, MD Griffin Concierge Medical Tampa, FL

Re: E-Rx Page Problems GatorDoc #66494 08/14/2015 9:31 AM
Joined: Dec 2008 Posts: 68 Tampa, FL GatorDoc OP Member
OP GatorDoc Member Joined: Dec 2008 Posts: 68 Tampa, FL	Anybody have a fix for this? Radley Griffin, MD Griffin Concierge Medical Tampa, FL

Re: E-Rx Page Problems GatorDoc #66508 08/14/2015 5:41 PM
Joined: Jul 2010 Posts: 869 Marty_PA Member
Marty_PA Member Joined: Jul 2010 Posts: 869	Have you submitted the bug to Amazing Charts through the "Help" , "Report a bug"? Marty Physician Assistant Fullerton, CA

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