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#66386
08/05/2015 12:20 PM
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Joined: Dec 2008
Posts: 68
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On my client computers, often when clicking on the "prescribe" button, the e-rx page gets "locked" with a red/maroon bar at the top of the page, and I am unable to enter a medication or check interactions. Amazing Charts then encounters a problem and shuts down.
What I have been doing to remedy the problem is to log out of Amazing Charts completely, restart, and open the chart again. Then I am able enter in the data for about 2-3 more charts then the problem happens again.
Sound familiar to anyone?
Radley Griffin, MD
Griffin Concierge Medical
Tampa, FL
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Joined: Sep 2003
Posts: 12,908 Likes: 34
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What happens when you take off allergy and interaction checking?
Bert
Pediatrics
Brewer, Maine
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Joined: Dec 2008
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Same problem. Doesn't seem to affect anything. It's only happening on the Windows 7 clients running Mac Parallels.
Radley Griffin, MD
Griffin Concierge Medical
Tampa, FL
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Joined: Mar 2012
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I started noticing the same issue on client computers since I upgraded to Windows 10. I though tit was a Windows 10 issue. I usually open and close the prescription tab a few times until the maroon bar at the top clears and then am able to write a script.
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Joined: Dec 2008
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Radley Griffin, MD
Griffin Concierge Medical
Tampa, FL
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Joined: Dec 2008
Posts: 68
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Anybody have a fix for this?
Radley Griffin, MD
Griffin Concierge Medical
Tampa, FL
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Joined: Jul 2010
Posts: 869
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Have you submitted the bug to Amazing Charts through the "Help" , "Report a bug"?
Marty
Physician Assistant
Fullerton, CA
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