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Posts: 667
Joined: October 2007
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#64777
03/19/2015 7:14 AM
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Joined: Feb 2013
Posts: 92
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OP
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Joined: Feb 2013
Posts: 92 |
Had an issue where I had lowered a med dose from 20 to 10mg. Pharmacy kept filling 20mg dose, called and they faxed me the e-Rx copy which turned out to be the old Rx. Discovered that when I click on refill to an E-Rx electronic request, matched it (my bad) to the 10mg, it reverted to the 20mg but doesn't record it in the Script window history. I found it in the Past Encounters tab. Also may or may not be related are a bunch of refills in the Script window history with 0 quantity. Shouldn't every prescription show up in the history window in Scripts?
Lane Cook
Psychiatrist, Knoxville, TN
"Experience is NOT doing the same thing over and over"
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Joined: Nov 2005
Posts: 2,366 Likes: 2
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Joined: Nov 2005
Posts: 2,366 Likes: 2 |
Every Rx should show up.
Probably worth talking to support.
Wendell
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
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Joined: Sep 2003
Posts: 12,877 Likes: 34
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Joined: Sep 2003
Posts: 12,877 Likes: 34 |
I still wonder why we do these refills. I guess not being a Family Physician is different. But, we have logged this, and over 60% of the refills are never picked up or the patient isn't even on the medication. Once again, we do all the work for the patient.
We prefer to have the patient call when they need a refill. Yes, it involves a few more calls, but it also saves time from the auto refills. Plus, we are better able to communicate with the patient and see it has been three months since they have come in for their albuterol MDI. I don't think I will ever be able to get my CMA from refilling these, but I do not see a huge advantage.
Bert
Pediatrics
Brewer, Maine
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