Home Forums Discussions Problems Fujitsu fi-6130 scanning BW vs grayscale

We have several Fujitsu fi-6130 scanners used for scanning stuff into II. Whenever we scan directly from II, the only color modes available to select are Grayscale and 4-bit grayscale. There's no black and white option. However, if I scan the document from Acrobat or ScandAll Pro (the software that came with the scanner), we can select black and white mode. Anyone have this problem?? I verified that both TWAIN and ISIS drivers are installed.

Hello Serene,
When you are operating the scanner from inside the EMR, you are locked into the options that AmazingCharts provides as it is activating the scanner via connection to the TWAIN, WIA or ISIS driver. AC's tech support should be able to tell you if this is the case. Should you be looking for an equally durable, perhaps more suitable for crowded front desks and less expensive scanners, take a look at http://www.ambir.com/Ambir-Workgroup-ADF-Scanners.

Abraham
Ambir Technology

Yup, already called AC, and they said it's a Fujitsu issue... Fujitsu said it's AC issue. I've taken to just scanning from Acrobat and saving to Updox. We have 2 yrs worth of grayscale imported items.