Home Forums Discussions General Discussion I have some problem with scheduling AC upgrade to 6.3.3

Hi,
I don't know where to turn for help with this. I have submitted 3 requests for tech support for upgrade in the last couple of weeks. I also emailed Amy. I have not had any response even to get the upgrade scheduled. What should I do?

John Allen

They're usually pretty responsive. Did you try the live chat or calling instead of email?

Try the live chat, that's the quickest way to get a hold of someone at AC

Dear John,

I am sorry scheduling an update has taken so long. We are experiencing an increase in requested update appointments. Staffs are working additional hours to meet this need. I am sure you will be contacted with an appointment soon. If not email me at CRich@amazingcharts.com.



Claire

Hi,
I did hear by email from Lynsey Evangelista at Amazing. I understand the support staff is way busy with upgrades. Now that I know that, I'll wait patiently. I usually do chat for tech support but use the make an appointment method for upgrades since it allows me to put in preferred dates.
Thanks so much to all of you for the responses.