I have some problem with scheduling AC upgrade to 6.3.3

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I have some problem with scheduling AC upgrade to 6.3.3 #48549 09/17/2012 1:24 PM
Joined: Jul 2010 Posts: 17 California rubacava OP Member
OP rubacava Member Joined: Jul 2010 Posts: 17 California	Hi, I don't know where to turn for help with this. I have submitted 3 requests for tech support for upgrade in the last couple of weeks. I also emailed Amy. I have not had any response even to get the upgrade scheduled. What should I do? John Allen

Re: I have some problem with scheduling AC upgrade to 6.3.3 rubacava #48583 09/18/2012 12:48 PM
Joined: Apr 2011 Posts: 2,316 Likes: 2 California Sandeep G Member
Sandeep G Member Joined: Apr 2011 Posts: 2,316 Likes: 2 California	They're usually pretty responsive. Did you try the live chat or calling instead of email? Sandeep Luthra \| LTMedical.net 2023 Practice Systems now available

Re: I have some problem with scheduling AC upgrade to 6.3.3 rubacava #48586 09/18/2012 2:11 PM
Joined: Jul 2010 Posts: 869 Marty_PA Member
Marty_PA Member Joined: Jul 2010 Posts: 869	Try the live chat, that's the quickest way to get a hold of someone at AC Marty Physician Assistant Fullerton, CA

Re: I have some problem with scheduling AC upgrade to 6.3.3 rubacava #48625 09/19/2012 1:55 PM
Joined: Jan 2008 Posts: 25 Newport tclaire01 Member
tclaire01 Member Joined: Jan 2008 Posts: 25 Newport	Dear John, I am sorry scheduling an update has taken so long. We are experiencing an increase in requested update appointments. Staffs are working additional hours to meet this need. I am sure you will be contacted with an appointment soon. If not email me at CRich@amazingcharts.com. Claire

Re: I have some problem with scheduling AC upgrade to 6.3.3 rubacava #48667 09/21/2012 12:10 PM
Joined: Jul 2010 Posts: 17 California rubacava OP Member
OP rubacava Member Joined: Jul 2010 Posts: 17 California	Hi, I did hear by email from Lynsey Evangelista at Amazing. I understand the support staff is way busy with upgrades. Now that I know that, I'll wait patiently. I usually do chat for tech support but use the make an appointment method for upgrades since it allows me to put in preferred dates. Thanks so much to all of you for the responses. John R. Allen HelpLink Technology Services Network Engineer Central Coast CA

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