I just wanted to follow-up on this issue. We are using ver 6.0.10 on a WinXP machine. Our workstations use either WinXP or Vista.
We may have narrowed down the problem. Occassionally, some of our workstations (mostly Vista machines) would have an issue connecting to mapped drives. If I had mapped drives to Amazing Charts and a third party billing program on my server and they BOTH were not connecting properly (on reboot or when the computers were a sleep), the error would generate.
If we clicked on all the mapped drives and ensured they were connected properly, we wouldn't get the error when we printed.
I narrowed it down to my software firewall (VIPRE Business ed). We also use a SonicWALL hardware firewall too. For some reason the software based firewall was causing problems and it was a real pain to maintain. So recently, we removed it for a simpler program. Now the drives connect properly and we are not having the issue anymore.
Originally, AC's support advised us to repair AC (via Add/Remove Programs) but that did not resolve the issue. The issue for some reason involves the LAN network and the software firewalls on the workstations. When you attempt to print the order, there seems to be a communication problem on the LAN and the program crashes. The firewall would interfere with the mapped drives and the order's printer port.
I will continue to monitor things and see how things go.