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JBS
Reisterstown
Posts: 2,991
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#39795
01/17/2012 2:28 PM
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Joined: Jan 2011
Posts: 66
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OP
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Joined: Jan 2011
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Okay, I have a bit of a unique problem. We've had patients with two accounts before but we always invalidated one before any encounters happened. (Sometimes both receptionists added the same patient by mistake, happens.) I have a patient who has numerous encountes, imported items, and labs in BOTH accounts. Not sure how this happened, but is there a way to merge them? Would really appreciate any help you'd be willing to give!
Thanks! ~Jill
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Joined: Dec 2007
Posts: 1,244
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I believe that is a question for Guardian Angel Support. You could recreate those office visits into the other chart, copy imported items into that other chart, then inactivate the old.
However I believe we do not have authorization as users to modify any of the EMR database once office visits are saved.
Adam Lauer, DO (solo FP) Twin City Family Medicine Brewer, ME
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Joined: Jul 2010
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Marty Physician Assistant Fullerton, CA
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Thank you so much! You (and Indy) are my new heroes!
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Joined: Sep 2003
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One would think, since this is so important, that upon making a new chart, a query would be made against demographics in the database looking at name, DOB, gender and phone number. This should then alert you to that fact.
Bert Pediatrics Brewer, Maine
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Joined: Jan 2011
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It usually does. Sometimes they don't put in the social until after the chart is made though, and I think that's what happened in this case. Either way it's nice that there's a fix! 
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