Home Forums Discussions Problems One person two charts

Okay, I have a bit of a unique problem. We've had patients with two accounts before but we always invalidated one before any encounters happened. (Sometimes both receptionists added the same patient by mistake, happens.) I have a patient who has numerous encountes, imported items, and labs in BOTH accounts. Not sure how this happened, but is there a way to merge them? Would really appreciate any help you'd be willing to give!

Thanks!
~Jill

I believe that is a question for Guardian Angel Support.
You could recreate those office visits into the other chart, copy imported items into that other chart, then inactivate the old.

However I believe we do not have authorization as users to modify any of the EMR database once office visits are saved.

Try this tip from Wendell

http://amazingcharts.com/ub/ubbthre...e/Search/true/Merging_Patients#Post37689

Thank you so much! You (and Indy) are my new heroes!

One would think, since this is so important, that upon making a new chart, a query would be made against demographics in the database looking at name, DOB, gender and phone number. This should then alert you to that fact.

It usually does. Sometimes they don't put in the social until after the chart is made though, and I think that's what happened in this case. Either way it's nice that there's a fix!