Unable to Scan Docs using a Canon D-2580C

Support Requests
by Aldo - 10/29/2025 9:29 AM

How to send out a mass mailing
by AmazingDave - 10/21/2025 2:17 PM

AC LOCALLY INSTALLED VS CLOUD BASED
by doctheo88 - 10/17/2025 7:00 PM

Insurance on encounter sheet
by Raj1 - 10/06/2025 10:57 AM

Sandeep
California

Posts: 2,316
Joined: April 2011

Print Thread

Rate Thread

Unable to Scan Docs using a Canon D-2580C #37169 10/31/2011 4:05 PM
Joined: Oct 2011 Posts: 1 Pischke1 OP Member
OP Pischke1 Member Joined: Oct 2011 Posts: 1	Each time I attempt to scan a document into AC by using the Imported Items> Import New Button> Import Directly from Scanner> Clicking the Scan PDF Image within the Scanner Controller, I receive an error "The driver DLL file is missing. Please re-install the driver." I have re-installed the twin driver from the Canon web site and restarted Windows 7 and AC. Still receiving the same error message each time. Any ideas or thoughts?

Re: Unable to Scan Docs using a Canon D-2580C Pischke1 #37173 10/31/2011 6:02 PM
Joined: Jul 2009 Posts: 110 Tech_Support Member
Tech_Support Member Joined: Jul 2009 Posts: 110	You may need to turn uac off. Restart the computer then reinstall Amazing Charts. If that does not help please contact us at techsupport@amazingcharts.com. Thank you Claire Tech Support

Re: Unable to Scan Docs using a Canon D-2580C Pischke1 #37181 10/31/2011 8:04 PM
Joined: Mar 2010 Posts: 248 NJ SOLODOCMOM Member
SOLODOCMOM Member Joined: Mar 2010 Posts: 248 NJ	My old scanner was not compatible with Windows 7. Just a thought. Catherine FP NJ

Re: Unable to Scan Docs using a Canon D-2580C Pischke1 #37412 11/07/2011 9:18 AM
Joined: Apr 2011 Posts: 2,316 Likes: 2 California Sandeep G Member
Sandeep G Member Joined: Apr 2011 Posts: 2,316 Likes: 2 California	Can you point us to which driver you are installing? Are you able to see it in Devices and Printers in the Control Panel/ Start Menu? Sandeep Luthra \| LTMedical.net 2023 Practice Systems now available

Link Copied to Clipboard

Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.

Home Forums Discussions Problems Unable to Scan Docs using a Canon D-2580C